Call Center Sales Leader - Montego Bay

Centerfield

• Hanover / St. James / Trelawny
• Not disclosed
• Permanent full-time
• Updated 18/08/2020

Description

Call Center sales leaders vacancy

 

CALL CENTER SALES MANAGER VACANCY

We are seeking a leader with a driving force to keep a team of motivated Sales Specialists moving forward and surpassing their current goals and accomplishments, both individually and as a team. The right leader has strong organizational skills, is a decision maker, problem solver, and a creative thinker who can interact with others to improve and sustain continuous improvement. The incumbent must have a personal passion for development of team members, will actively deliver feedback while striking a balance with other day-to-day activities, and administrative responsibilities.

Summary of the Position:

• Will be responsible for up to 20 team members, primarily handling inbound contacts (phone calls, sales leads, and web orders) from a variety of customers spanning home services and business services
• Ensures team members are meeting/exceeding operational standards; helps maintain customer telephone sales and service levels; key to improving quality and contributing to other organizational goals, as required by the business.
• Coaches and develops employees by making business driven decisions utilizing customer-focused as a primary driver.
• Must have proven ability to drive results and ensure employee engagement and development. Ideal candidate must possess a fun-natured, enthusiastic, and motivational personality, capable of thriving in a fast-paced and dynamic sales environment.

Required Skills, Abilities & Knowledge:

• Strong presentation, organizational, and communication (verbal and written) skill sets
• Two years prior supervisory experience leading/managing multiple employees
• Two years prior sales and/or customer service experience
• Some college course work and/or higher education
• Prior contact center experience, preferably in an inbound and/or sales setting
• Ability to understand, implement, and enforce policies and procedures
• Be an outstanding team player and ability to work well under pressure

What we Offer:

• Free shuttle to company’s designated areas
• Paid training
• Award winning culture and unprecedented team spirit
• Performance based advancement
• Paid vacation
• Discounts to local partnered vendors
• Contributed Health Insurance
• Career growth – we enjoy promoting from within

 

Ref: CM00014C