Call Center Sales Trainer, Kingston & Mobay

Centerfield

• Kingston and St. Andrew / St. Catherine / St. James
• Negotiable
• Permanent full-time
• Updated 26/08/2020
• Human Resources

Description

Call Center Sales Trainer

 

CALL CENTER SALES TRAINER VACANCY

Centerfield Jamaica Training Department is on the lookout for individuals who want to join our team to mold the next generation of call center sales agents. As you take ownership of this role, exceptional performance will not only play a vital role in the development of new and existing call center sales agents but it will be paramount in the ultimate growth of the Centerfield company. The successful candidate must possess exceptional facilitative skills, quickly acquire extensive knowledge of the agent sales process, and establish credibility as a subject matter expert (SME) for various service providers.

As a Call Center Sales Trainer, you will have an outstanding opportunity to work for a rapidly expanding department with numerous resources to support the development of your career. If you are a professional individual who has a strong determination to succeed and a desire to share your knowledge with others as they look to reach their goals, we are looking for you!

Summary of the Position:

The Call Center Sales Trainer will be accountable for on-going development, maintenance and implementation of our call center training programs. This also includes product knowledge updates, sales closing techniques, and systems training. The Call Center Sales Trainer will work closely with various department leaders in identifying needs for further agent development as well as monitor the knowledge transition of the classroom training to productivity. In addition, the Call Center Sales Trainer must successfully train best practices while providing coaching, guidance and the feedback needed to create the highest quality agents.

Required Skills, Abilities & Knowledge:

• Must have previous experience in call center sales environments and working knowledge of system processes to ensure successful delivery of training
• Must have experience in creating effective verbal and written presentations
• Must be detail oriented and exhibit proficiency in follow-up and time management skills
• Must be self-motivated, highly enthusiastic and able to work with minimal supervision
• Must have prior call center leadership experience and proficiency in MS Office applications (specifically Power Point)
• Must have a minimum of three (3) years of experience in related field or equivalent education

What we Offer:

• Free shuttle 
• Performance based advancement
• Paid vacation
• Discounts to local partnered vendors
• Health Insurance

Ref: CM0018C