Call Centre Agents Radius Global Solutions

 

Call Centre Agents

Radius Global Solutions

• St. James
• See description
• Permanent full-time
• Updated 26/08/2020
• Human Resources

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Description

The primary role of an agent is to effectively communicate using the telephone with our client’s customer to achieve the desired results. Communication with customer may be in an inbound and outbound basis, following the outline of professional communication standards.

 

Summary

The primary role of an agent is to effectively communicate using the telephone with our client’s customer to achieve the desired results.  Communication with customer may be in an inbound and outbound basis, following the outline of professional communication standards and requirements.  Effective agents are results driven, goal oriented, self-disciplined, and open to continuous process improvements. 

 Key Responsibilities

• Answering incoming/outbound calls regarding billing issues, bill collections, service questions and general customer concerns for multiple projects
• Maintaining a high level of professionalism with customers; giving white glove service
• Must have excellent attendance and adhere to company policies. 

What do you need to work with us?

• Customer Service/Collections experience preferred but not necessary
• Great command of the English Language and Clear speaking voice.
• Excellent written and verbal communication skills.
• Proficient at working on a PC.
• Willing to accept coaching and developmental feedback
• Position is contingent upon passing a criminal background check and drug test
• Schedules depends on Departments
• Applicants must reside in Westmoreland, Hanover, St. James or Trelawny

Education

• Minimum of 4 CSEC inclusive of English Language, some post-secondary education preferred.

Employees enjoy the following benefits:

• Great Starting Salary
• Bonus/Commission Opportunity
• Medical Benefits including Health, Dental & Vision
• Employee Referral Bonuses
• Free Transportation
• Permanent Employment

 

** All applicants should be 18 years or older and must have a valid Government issued photo ID, TRN & NIS.

Ref: Call Centre Agents

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