CUSTOMER SERVICE ADVISOR- TEAM NIGHT SHIFT (MONTEGO BAY)

 

 Concentrix(CNX)

• St. James
• Not disclosed
• Permanent full-time
• Updated 27/08/2020
• HR

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Description

Deliver quality customer service, while providing the ultimate satisfaction to our customers? Then, we want YOU!!

 

WHY CONCENTRIX?

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

We are not a Team; we are a Family. We are different by design. We celebrate being different because it makes us different.

We know you have preferences and working a night shift is one. Apply now and be part of the CNX night shift team.

All CNX team members benefit from:

• Competitive salary and shift allowance
• 100% Health and Life Insurance Premium
• Transportation service (conditions apply)
• Marriage & paternity leave
• Weekly lunch subsidy
• Free WiFi - all day, everyday
• CNX onsite nurse
• Paid referral program
• Career development & growth opportunities
• Employee engagement activities: Competitions, tournaments, special theme days, staff & birthday parties
• Wide list of reward and recognition programs

Job Summary

Concentrix is seeking an experienced Customer Service Advisor to provide customer with the best service and ensure customer satisfaction.

Responsible for solving customer queries and educating customers on products and services. Ensure the highest level of service is provided to our customers giving exceptional customer service and resolving customer issues/queries in efforts to meet and exceed client expectations.

You’d be managing:

• Managing high call volume
• Identifying and assessing customers’ needs to achieve satisfaction
• Building sustainable relationships and trust with customer accounts through open and interactive communication
• Providing accurate, valid and complete information by using the right methods/tools
• Handling customer complaints, provide appropriate solutions and alternatives
• Following-up to ensure resolution
• Keeping records of customer interactions
• Following communication procedures, guidelines and policies
• Participating in all refreshers, reviews or courses for policies, procedures, system and method updates and regulations as required

We require that you have:

• A minimum of four (4) CXC/GCE subjects, inclusive of English Language
• Minimum of 6 months experience in the BPO industry would be an asset
• Excellent verbal and written communication skills
• Good customer focus and adaptability to different personality types
• Great problem-solving skills
• Great listening and conversational skills
• Attention to detail
• Valid Government ID, NIS, T.R.N
• Ability to type a minimum of 30 wpm with 90% accuracy
• Ability to work a flexible shift

 

Follow us on Facebook and Instagram. #differentbydesign

For inqueries, call a recruiter today at 876-877-8388 (Mon-Fri, 8:00 a.m. to 5:00 p.m)

Ref: Customer Service Advisor (Montego Bay) Night Shift

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