Loans Officer - Sales MBJ

itelbpo Solutions

• Hanover / St. James / Trelawny
• Not disclosed
• Permanent full-time
• Updated 25/08/2020
• HR

Description

The representatives are responsible for interfacing with customers across Verification (Sales), Loan Servicing, Collections, and Marketing activities for the client. Our representatives work in an Omni channel environment utilizing, Phone, Emails, Text, and Chat

 

JOB DESCRIPTION:

The representatives are responsible for interfacing with customers across Verification (Sales), Loan Servicing and Marketing activities for the client. Our representatives work in an Omni channel environment utilizing, Phone, Emails, Text, and Chat. 

KEY RESPONSIBILITIES: Representatives will respond to all customer requests and queries regarding services rendered, as well as product and account information by: 

• Handling all incoming and outbound call campaigns run by the client

• Adhering to internal and Client Defined SOP’s

• Meeting or exceeding Daily and Monthly performance targets while maintaining maximum availability 

• Understand basic business knowledge to ensure accuracy in all customer queries

• Handling all queries according to company policy

• Communicating loan information effectively and speaking clearly always

• Escalating customer or system issues to team leaders to ensure immediate resolution

• Identifying opportunities for service improvement to the team manager or client

• Accurately documenting the details of all customer interactions in the client’s CRM

• Ensure quality levels prescribed by clients are consistently met 

LOB Specific – Verification, Servicing, Retention

• Ability and willingness to create a positive and memorable customer experience

• Providing proper information to potential consumers to turn them into customers

• Adhere to company policy and legal compliance requirements

• Understanding how to address and respond to customer issues and concerns

LOB Specific – Documents

• Strong written and grammar skills

• Ability to managing multiple interactions simultaneously

Ref: Loans Officer - Sales