Social Media Coordinator ( non-phone based)-Major Airline

Social Media Coordinator ( non-phone based)-Major Airline Save N NICE Global (2) Montego Bay (+1 other) Apply on Plexjob Over 1 month ago Full–time Job Description Research, respond, and resolve all customer inquiries, complaints, and compliments found on Social Media platforms in a timely and thorough manner. Educate customers on company policies related to their specific travel needs. Soacial Media Coordinator( Major Airline) Overview Research, respond, and resolve all customer inquiries, complaints, and compliments found on Airline’s Social Media platforms in a timely and thorough manner. Educate customers on company policies related to their specific travel needs. Core Responsibilities • Respond to messages received on all social media channels, and escalate when necessary • Resolve all customer concerns by thoroughly researching and providing accurate and well written responses in real-time via Social Media outlets • Alert appropriate teams of potential risks and trends found on social media outlets • Stay abreast of key company and policy changes and understand how they may affect the Guest • Handle stressful Guest concerns and issues with empathy and a reassuring attitude Functional Competencies/Written Communication • Ability to communicate the company’s brand and/or maintaining a company’s image • Strong capability in written and verbal communication, crafting messaging and expressing intent powerfully and simply • Excellent multitasking skills • Critical thinker and problem-solving skills • Ability to function well in a fast-paced environment under tight deadlines • Ability to handle confidential information • Detail Oriented – Accurately process and record information ensuring data integrity • Demonstrate excellent time management skills, prioritizing and handling multiple tasks at the same time • Extensive customer service skills Social Media Platforms • Excellent knowledge of Facebook, Twitter, LinkedIn, and Instagram social media best practices • Passionately in tune with latest social media developments, online behaviors, and trends Experience / Qualification • Must have email or chat experience • Minimum of 4 CXC subjects (Math and English included) or equivalent education. • Minimum 1 year customer service in a call center environment. • Must be 18 years or older • Must have a valid Government issued ID • Excellent verbal and written communication skills, including ability to effectively communicate with customers. • Ability to work independently and to carry out assignments to completion within parameters of instructions given and standard accepted practices. • Excellent computer proficiency Benefits Of Working For NICE Includes: • Paid Training • Free Lunch/Beverages • Free Round-Trip Transportation From Downtown • Health And Life Insurance Eligibility (After 90 Days) • Employee Referral Bonus Program • Employee engagement activities • Potential for KPI performance incentives. • Upward mobility     LOYALTY AND TRAVEL SALES CONSULTANT,SOCIAL MEDIA AND INTRANET CONTENT... Save Sandals Resorts International Ocho Rios Apply on Plexjob Over 1 month ago Full–time Job Description LOYALTY AND TRAVEL SALES CONSULTANT,SOCIAL MEDIA AND INTRANET CONTENT COORDINATOR The Caribbean’s leading Luxury-Included® chain offers an exciting opportunity for enthusiastic persons to join our team. Come share with us an exciting Caribbean journey as: LOYALTY AND TRAVEL SALES CONSULTANT This is an exciting sales role requiring a dynamic, assertive, self-motivated personality. The consultant is responsible for ensuring repeat business by securing future travel plans by way of client deposit on room accommodation. Specific Requirements/Duties of the Position Include: • Ensuring that accurate bookings are made and reviewed with guests. • Developing relationships with guests through exciting company-approved activities. • Ensuring that all exclusive events are organised in a timely fashion and to the professional standard required. • Developing strategic alliances with select departments and team members to assist with sales. • Participating in all scheduled training on resort and/or as organised by Sandals Resorts International. Qualifications and Experience: • Bachelor’s Degree in Management or similar field. • Minimum of two (2) years’ experience in a similar capacity. • Excellent customer service and sales background. If successful, a clean police record will be required. Interested persons should submit their applications by December 20, 2019 with curriculum vitae via email to: The Recruitment and Compliance Specialist Beaches Negril NB: Please enter “Loyalty and Travel Consultant” in the subject field in the email for consideration. We thank all applicants for their interest but only short listed candidates will be contacted. The Caribbean’s leading Luxury-Included® chain offers an exciting opportunity for enthusiastic persons to join our team. Come share with us an exciting Caribbean journey as: SOCIAL MEDIA AND INTRANET CONTENT COORDINATOR The ideal candidate will be an avid user of social media who is able to develop, write and organise content for social audiences. This person has strong creativity and writing skills as well as an eye for unique and captivating digital stories and will work with the Social Media and Digital Content Manager as well as the Intranet Content Specialist to curate content for specific social media channels as well as the company’s intranet. Specific Requirements/Duties of the Position Include: • Creating thoughtful, engaging and exciting content across all social mediaplatforms. • Creating, collating and posting relevant, timely and engaging content to the company intranet • Supporting the Intranet Content Specialist in managing the company’s intranet portal • Managing administrative tasks in the intranet software. • Monitoring social media pages and the intranet to maintain a proper balance of content and tools. • Monitoring analytics and reporting on key performance indicators (KPIs) Qualifications and Experience: • Bachelor’s Degree in Marketing, Public Relations, Communications, Computer Science or similar field and/or relevant experience • Minimum of two years’ experience in social media community management • Proven experience working with social media platforms such as Facebook, LinkedIn, Instagram, Twitter, Pinterest, Snapchat, and other emerging social networks. • Proven experience using social media management systems such as Sprinklr, Sprout Social, Hootsuite or others. • Experience managing websites or intranets and basic understanding of the components of common web technology (HTML, CSS, Javascript) would be a distinct advantage • Editing and proofreading experience and the ability to convert technical information into easy-to-understand documents LOYALTY AND TRAVEL SALES CONSULTANT,SOCIAL MEDIA AND If successful, a clean police record will be required. Interested persons should submit their applications by December 20, 2019, with curriculum vitae via email to: The Recruitment and Compliance Specialist Beaches Negril NB: Please enter the “Social Media & Digital Content Coordinator” in the subject field of the email for consideration. We thank all applicants for their interest, but only shortlisted candidates will be contacted     Senior Manager, Social Media and Influencer Relations Amazon.com Services LLC 64,352 reviews - New York, NY 10+ years of experience working with consumer brands on proactive campaigns At least 5+ years leading results driven social media and influencer campaigns for consumer brands. Experience managing a team. Amazon is an Equal Opportunity Employer - Minority / Women / Disability / Veteran / Gender Identify / Sexual Orientation / Age. Amazon is seeking a proven leader and expert in social media and influencer relations who can drive large-scale consumer campaigns and proactive initiatives with a focus on consumer events, retail, Prime and physical grocery. As the Social Media and Influencer Relations lead, you will think big and develop strategic campaigns, deliver innovative, best-in-class social programs, create processes and set benchmarks to measure success. The candidate will have significant experience in driving successful consumer social campaigns and a proven track record of strategic planning and delivery of measurable results.The right candidate will also have a deep understanding of the evolving social media landscape and be expected to think strategically. This candidate will be able to work fast, manage multiple priorities, demonstrate strong judgement and attention to detail, take ownership, and be a team player with an ability work with multiple colleagues both in the US and WW. This person should have proven experience managing a team as well as external agencies. Lastly, the right candidate should be self-motivated, creative and customer-obsessed. Key Responsibilities Oversee creative ideation and development to deliver innovative, best-in-class social campaigns for customers with a focus on consumer events, retail, prime and physical grocery. Lead the strategy and long-term planning for the Prime influencer program, informing both the US team as well as global rollouts of the program. Develop and own goals and performance metrics for campaigns; monitor regularly to understand effectiveness of strategy and creative, making recommendations for continuous improvement. Establish KPIs and standardize reporting for influencer programs across the team. Lead, develop and launch social strategies and campaigns that support Amazon’s communication pillars. Work closely and collaboratively across business teams to champion social-first ideas and execute global integrated activations, events and strategies. Manage agencies and oversee campaign planning and management. Partner with social platforms to identify new opportunities and develop innovative activations. Continuously ideate and innovate within the social space. Own and oversee budget related to influencer activities. Proven success in building and executing campaigns across all social media platforms. A deep knowledge and understanding of all social media platforms and how to leverage for brands, including reporting. Knowledge of the evolving social media industry including new and emerging social and influencer platforms Ability to thrive in a fast-paced work environment, readily adapting to continually changing priorities, nuanced feedback, and aggressive project time frames Strong judgment and the ability to multi-task and work with multiple team members, and across multiple teams and time zones. Ability to communicate effectively Ability to thrive in a fast-paced and deadline-oriented environment Team player who is willing to roll up their sleeves to get the job done. Amazon.com - 30+ days ago - save jobreport job - original job Social Media Specialist jobs in New York, NY Jobs at Amazon.com Services in New York, NY   Social Media Manager Howard Hughes 17 reviews - New York, NY The Howard Hughes name is synonymous with an unrelenting passion for excellence. While his achievements in aviation and the silver screen are legendary, it was his investments in real estate that form the foundation of our company. With passion, determination and limitless imagination, he built one of the great American empires of the 20th century. At Howard Hughes, we live by our purpose to help people discover new ways of experiencing life - because it’s not just buildings and places that matter, it’s what you do with them that can change the way people live. We aspire to be the most creatively driven real estate company in the world and we believe in fostering a culture that is built to last by cultivating curiosity and empowering every employee to find their story in this great organization. POSITION SUMMARY We’re looking for a social media pro to fill a creative, hands-on role within our organization. The Social Media Manager will be responsible for developing strategy, planning, and execution for New York’s re-vamped Seaport District in downtown Manhattan. This is a unique opportunity to work across a mix of location-based fashion, culinary, retail and entertainment experiences. We’re looking for bold new thinking when it comes to how we surprise, delight, and engage with our audiences, and as a social media expert, you’ll bring these ideas to the table. This is also a hands-on role, so get ready to roll your sleeves up. Whether it’s drafting copy, working with designers to bring an idea to life or ensuring our Instagram videos gain maximum traction—you should be ready to run with it. Additionally, you will work with the marketing team to ensure that social content that is planned and produced aligns with broader business and marketing objectives RESPONSIBILITIES: Create detailed social media project plans, timelines, and budgets. Collaborate with internal teams to design and implement a social media strategy that will achieve identified business goals. Be able to execute all aspects of social media plan. Participate and contribute to the planning, activation and maintenance of campaigns across various properties. Ensure measurement of social efforts are utilized to analyze performance, optimize reach and ensure productivity of social content. Keep current on best practices and social media trends- be a thought leader in the space. Educate and train marketing professionals throughout the organization on social best practices and industry benchmarks. Work with creative team to adhere to brand guidelines. DESIRED KNOWLEDGE, SKILLS & EXPERIENCE: Excellent knowledge of social media platforms, digital marketing reporting tools, and analytics. A collaborative working style. Strong project management and organizational skills. A good eye for design, and knowledge of design best practices. Detail-oriented, a team-player and effective in a fast-paced environment. 2+ years relevant experience in digital marketing – specifically social. Bachelor's degree required.   SOCIAL MEDIA MANAGER Evoke Health 2 reviews - New York, NY JOB OVERVIEW The Social Media Manager will report to SVP, Social Strategy and aid in the development and execution of social media strategies across client business and serve as day-to-day client contact on social programs. Social Media Supervisor will join growing social media team and take on a leadership role in evolving agency social media capabilities. Ideal candidate will have direct experience working across social platforms and executing programs supporting corporate, branded and unbranded healthcare and lifestyle initiatives. QUALIFICATIONS Bachelor’s Degree in Communications, Public Relations, Journalism, English, Marketing or a related field 4-8 years’ experience Strong writing experience across various social media platforms and content types RESPONSIBILITIES Develop deep understanding of clients’ business, unique needs and mindset of target populations Collaborate with SVP to develop social strategies including channel and content strategy and pillars Oversight of junior content developers and community managers Collaborate with agency creative, digital and media teams to enhance social plans Lead social listening and influencer identification projects Ensure consistent analytics across agency social programs Mentor and enhance skills of social team Keep constant pulse on platform updates and changes Develop thought leadership pieces and client POVs Help develop and attend agency new business presentations Effectively communicate creative concepts and ideas to clients Review of social content calendars, copy and creative for optimal delivery and effectiveness Maintain relationships with platform reps and vendors Educate agency and client teams on utility of social media and latest advancements and trends Help ensure social and influencer programs are compliant with FDA and FTC regulations Development of community management guides/SOPs and external community guidelines REQUIREMENTS & EXPERIENCE 4-8 years agency and social experience Experience managing at least 1 direct report Social listening and native analytics Influencer identification and marketing Community management and engagement Content strategy and development Direct experience working across Facebook, Instagram, Twitter, LinkedIn, Snapchat, YouTube, Google Analytics Paid social Organic/user-generated content campaigns Healthcare experience a plus Efficient multi-tasker, detail-oriented, driven and enthusiastic team-player Well-versed in Microsoft Office and Power Point ABOUT EVOKE KYNE Evoke KYNE is an award-winning health communications and public relations agency dedicated to helping improve and save lives. One of the world’s largest healthcare communications agencies, we were founded on the belief that communication is a powerful health intervention. Our team is passionate and committed, with deep experience working across sectors to make real differences in health. We love what we do, we live what we do, and we truly believe in what we do. We were named 2019 Global Healthcare Agency of the Year by PRovoke (formerly known as the Holmes Report). We are part of Evoke — a leading marketing, media and communications agency bound by a common purpose, Health More Human™. Evoke is part of Huntsworth plc (HNT: LSE), an international healthcare and communications group. Huntsworth’s principal areas of focus are marketing, medical, and immersive communications services to healthcare clients, which are primarily large and mid-size pharmaceutical and biotech companies.   Social & Digital Media Manager (Pharmaceutical Advertising) imre, LLC. - New York, NY If you are ambitious, self-driven problem solver who has a mastery of the digital and social landscape, imre has a great opportunity. Imre Health is seeking a creative and passionate Social & Digital Media Manager who shares a mutual calling to improve the way brands interact with patients, caregivers and healthcare professionals to join our team. They bring a wealth of agency or client-side experience, and are comfortable managing day-to-day implementation strategies, campaigns, and full-service enterprise social media and integrated digital programs for global healthcare brands. Principle Responsibilities and Duties: Develop and concept strategic social and digital marketing plans, content development, and procurement and scheduling in multiple social media channels Project manage across work streams throughout social and digital media campaigns Analyze campaign data and develop reporting to provide strategic recommendations to clients on social campaigns Management of paid social, including ad setup, audience development, data analysis and ad optimization Work closely with Account Management team and third party vendors to ensure programs run flawlessly Knowledge, Skills, and Abilities Required: 3-5 years of social marketing and digital marketing experience, healthcare industry highly preferred Analytical skills for leading the development of research methodologies to inform multi-channel strategic planning activities Familiarity with social and digital content ideation and development, paid social activation, influencer campaign management, and multi-channel ecosystem digital planning Understand the digital ecosystem and the role of social and digital activation for healthcare brands Effectively apply knowledge of emerging trends and technology to programs A keen eye for detail and an aptitude for storytelling through the use of data and insights The Perks: The best coworkers you'll ever meet Reduced Friday hours year round $200 quarterly Mind and Body bonus Sabbatical leaves starting at 3 years 401K with match Generous PTO program Beer Thursday & Happy Hours in the office Bagel Fridays & Wellness Wednesday Annual company retreat imre is an equal employment opportunity employer. Employment decisions are based on merit, qualifications, abilities and business needs. imre does not discriminate in employment opportunities or practices on the basis of race, color, citizenship status, national origin, ancestry, gender, sexual orientation, gender identity, age, religion, creed, physical or mental disability, marital status, veteran status, genetic information or any other characteristic protected by law. This policy governs all terms and conditions of employment, including selection, job assignment, compensation, discipline, termination and access to benefits and training.     Senior Manager, Paid Social Media Disney Streaming Services 14 reviews - New York, NY Job Summary: At Disney, we‘re storytellers. We make the impossible, possible. We do this through utilizing and developing cutting-edge technology and pushing the envelope to bring stories to life through our movies, products, interactive games, parks and resorts, and media networks. Now is your chance to join our talented team that delivers unparalleled creative content to audiences around the world. Disney Streaming Services is a business unit within The Walt Disney Company’s Direct-to-Consumer and International (DTCI) segment that oversees all consumer-facing digital video subscription services across the company. Disney Streaming is responsible for developing and operating The Walt Disney Company’s direct-to-consumer video businesses globally, including the ESPN+ premium sports streaming service, programmed in conjunction with ESPN; the upcoming Disney+ SVOD service; and BAMTECH Media, a global leader in direct-to-consumer video streaming products and solutions. Its core mission is to deliver global audiences the freedom to access content on their terms across any connected device, time or location. The Customer Acquisition team is tasked with driving new subscriber growth for Disney Streaming Services. The team is responsible for the planning, execution and optimization of user acquisition and performance marketing campaigns. The ideal candidate has a passion for the digital media landscape and understands the intricacies and unique attributes of every step in the marketing funnel. The successful candidate will bring a highly analytical, creative, and flexible growth mindset to the role, which will be critical to delivering breakthrough thinking for this channel. Responsibilities: Manage team of managers & analysts to develop and implement paid social strategies to drive subscriber acquisition, conversion & efficiency Successfully apply paid social strategy and manage within social channels (i.e. Facebook, Instagram, Twitter, etc.) Oversee strategy, campaign structure, paid media optimizations, and ad content (including strategic recommendations on creative content and messaging) Help develop team members, mentor and educate on the latest social advancements Optimize budget across platforms and tactics to deliver positive return on marketing spend Track, monitor, and optimize performance against key KPIs Research, develop, and test new audience segments (i.e. retargeting, lookalikes, custom audiences, etc.) Support ongoing creative and landing page experimentation and testing Recommend new paid social and potential influencer strategies Develop and implement QA process Excellent strategic planning skills with the ability to identify, prioritize, and articulate high impact paid social campaigns and initiatives Comfortable working in a fast-paced and dynamic working environment, supporting new products/businesses supported by a proven large-scale media property Basic Qualifications: 4-7 years paid social advertising experience Deep knowledge of & mastery of social platforms (Facebook Blueprint, Twitter Flight School, etc.) Experience with 3rd party campaign management platforms (i.e. 4C, Nanigan’s, etc.) Must have experience with direct response campaigns Ability to partner with analytics team to use real-time data, testing, and campaigns learnings to effectively optimize and manage campaigns Flexibility & ability to work in a fast paced and dynamic environment A strong communicator with a can-do, positive attitude and a strong desire to get things done Sense of humor and desire to have fun!   Communications Manager Unit 62, Winchester Business Center, 15 Hope Road, Kingston 10, Kingston, jm Full-time Company Description DRT Communications Ltd. is a fully equipped marketing communications agency. Our group of professionals provide communication solutions to our clients with the sole focus of engaging their audiences into action. From the moment we engage a client, the DRT Communications team gets right to work in developing comprehensive communications strategies that will serve their needs. The team is equipped to plan and execute public relations campaigns, develop content for electronic, print mediums, and websites, and manage communications projects from concept to completion. Job Description The communications manager will lead our communications unit, overseeing all marketing campaigns, media relations and implementing strategies to promote the work of the company. Represent our organization to stakeholders, interested parties and the public and serve as the company spokesperson to the media and the general public. Supervision of the public relations team communicate with the media and other interested parties to announce new products and discuss organizational changes in a way that attempts to maintain a positive image of the company. Manage existing client accounts Develop communications plans including strategy, goals, budget and tactics Develop media relations strategy, seeking high-level placements in print, broadcast and online media Oversee all public relations activities Direct social media activities to engage audiences across traditional and new media Leverage existing media relationships and cultivate new contacts within business and industry media Manage media inquiries and interview requests Create content for company press releases, press kits, articles and publications and keynote presentations Monitor, analyze and communicate PR results on a monthly basis Evaluate opportunities for partnerships on an on-going basis. Build relationships with thought leaders to grow industry awareness Maintain a keen understanding of industry trends affecting clients and make appropriate recommendations regarding communication strategy surrounding them Marketing Project Management Qualifications BA/MA degree in Marketing, Communications or a related discipline A minimum of 5 years of experience in public relations at a senior level is required Proven track record designing and executing successful public relations campaigns at both a local and regional level Strong relationships with both local and regional business and industry media outlets Experience in acting as a company spokesperson Exceptional oral, written, editing and presentation-based communications skills Solid experience with social media including blogs, Instagram, Facebook, Twitter, etc. Event planning and execution experience Also required: Must be able to frequently demonstrate initiative Must be able to analyze problems logically and objectively Must have excellent interpersonal skills, including coaching and negotiation skills Must be self-confident Excellent team working abilities and a knowledge of journalism and other media related professions Must take a methodical approach to gathering, researching and editing information Additional Information Here are a few words and phrases that have been used to describe our work and our team by our clients and suppliers. A team of young, creative and fun professionals Committed to getting the job done Creative and energetic Integrity, transparency and excellence An environment conducive to the development of bold and impressive ideas     Description of job position managing social networks - Facebook, Twitter, Google+, Instagram and other monitoring discussions, contributions, responding to questions creating and posting of contributions, bloggs cooperation with other departments of the company promotion of activities of the company Position Social media specialist - Marketing, Advertising, PR in the labour market The job position is in the salary ranking of 351 place Women representation in position n/a Average age of respondent by position n/a 742. place Nursery School Teacher Assistant Education, Science & Research Salary group 1 40,892 - 88,933 JMD 352. place Architect Construction & Real Estate Salary group 2 71,672 - 204,327 JMD 351. place Social media specialist Marketing, Advertising, PR Salary group 2 67,664 - 210,908 JMD 350. place Forest Engineer Water Management, Forestry, Environment Salary group 2 87,409 - 184,772 JMD 1. place Chief Executive Officer Top Management Salary group 3 194,645 - 925,947 JMD Is this salary range too huge? You can find out the average salary by filling out a short questionnaire Get detailed information on salaries in your country Prepare for a job interview standard report Plus Salary report for employee 9.00 EUR Approximately 11 USD Sample of the report → Salary in position by practice, education Overview of non-financial benefits provided Prepare for salary negotiation tips Set fair employee remuneration professional report icon Pro Salary report for the company 58.80 EUR* Approximately 69 USD * incl. VAT / 49 EUR excl. VAT Sample of the report → Salary on position by region*, education, practice, business size Total salary and its components* (variable component, commissions, rewards) Responder distribution to payroll Salary ranges expressed by 1st decile, 1st quartile, median, 3rd quartile, 9th decile, and average wage. Detailed breakdown of all monitored non-financial benefits provided* Financial benefit analysis* * available when regression model is used Salary comparison in job position with similar jobs Social media specialist 67,664 - 210,908 JMD Account Executive 81,386 - 225,249 JMD Copywriter 68,883 - 200,898 JMD Digital marketing specialist 83,188 - 242,461 JMD Internal Communication Specialist 85,590 - 236,866 JMD Marketing Analyst 78,138 - 234,333 JMD Marketing Specialist 76,442 - 241,135 JMD Marketing assistant 73,775 - 142,808 JMD Media Buyer 74,015 - 218,427 JMD PR Manager 80,784 - 254,161 JMD Web Designer 101,762 - 212,351 JMD All job positions in Marketing, Advertising, PR   Customer Service Agent IBEX Global Kingston and St. Andrew Not disclosed Permanent full-time Updated 31/07/2020 Description This is an exceptional growth and development opportunity for Customer Centric individuals. We are seeking talented Customer Service Representatives to assist the company’s leadership team in the delivery of exceptional customer experiences on behalf of our clients. Duties and Responsibilities: Respond to customer inquiries (via telephone, email, social media and other mediums according to assigned team requirements) Provide exceptional service to customers during each interaction Address customer concerns and inquiries Provide services to customers as required by company standard operating procedures Provide solutions to customers that addresses their needs Adhere to all company guidelines regarding the delivery of service to customers Escalate problematic customer issues to management according to standard operating procedures Properly document each customer interaction according to company standard operating procedures Maintain an excellent on-time attendance record (schedule adherence) Adhere to company quality assurance guidelines and standard operating procedures Act with the highest levels of integrity and professionalism in each customer interaction Requirements: Minimum 3 Caribbean Examination Council (CXC) passes, or equivalent qualifications. Customer Service experience in a call center or similar business environment is preferred but not a must. Excellent Customer Service skills Excellent written and verbal communication skills Exhibit exceptional phone etiquette and professionalism Must be able to demonstrate computer proficiency Must be able to type a minimum of 25wpm or more Must be able to work ANY Full-Time Shift including weekends and holidays Must be able to submit to a Criminal Background Check and Drug Screen Must have a bank account with an established Commercial Bank Note: Please submit a detailed work history (CV).   Customer Service Agent (JAM HIQ) in Kingston at IBEX Date Posted: 7/30/2020 Job Description This is an exceptional growth and development opportunity for Customer Centric individuals. We are seeking talented Customer Service Representatives to assist the company’s leadership team in the delivery of exceptional customer experiences on behalf of our clients. Duties and Responsibilities: Respond to customer inquiries (via telephone, email, social media and other mediums according to assigned team requirements) Provide exceptional service to customers during each interaction Address customer concerns and inquiries Provide services to customers as required by company standard operating procedures Provide solutions to customers that addresses their needs Adhere to all company guidelines regarding the delivery of service to customers Escalate problematic customer issues to management according to standard operating procedures Properly document each customer interaction according to company standard operating procedures Maintain an excellent on-time attendance record (schedule adherence) Adhere to company quality assurance guidelines and standard operating procedures Act with the highest levels of integrity and professionalism in each customer interaction Job Requirements Requirements: Minimum 3 Caribbean Examination Council (CXC) passes, or equivalent qualifications. Customer Service experience in a call center or similar business environment is preferred but not a must. Excellent Customer Service skills Excellent written and verbal communication skills Exhibit exceptional phone etiquette and professionalism Must be able to demonstrate computer proficiency Must be able to type a minimum of 25wpm or more Must be able to work ANY Full-Time Shift including weekends and holidays Must be able to submit to a Criminal Background Check and Drug Screen Must have a bank account with an established Commercial Bank Note: Please submit a detailed work history (CV).   WORK FROM HOME Content Moderating Associates - Sandy Bay, Hanover Collective Solution BPO Limited Hanover / St. James / Westmoreland Not disclosed Contract Updated 18/08/2020 HRD Description WORK FROM HOME! (Recruitment will be done fully online!) Create Your Future, Get Hired! Attitudes are contagious, CS-SBY's worth catching... Find us on Facebook, Instagram and Youtube #collectivesolutionjamaica - WhatsApp us to talk more at 876-427-9503 Work From HOME! -(Reliable WIRED internet connection a MUST) Content moderation is when an online platform screen and monitor user-generated content based on platform-specific rules and guidelines to determine if the content should be published on the online platform, or not. In other words, when content is submitted by a user to a website, that piece of content will go through a screening process (the moderation process) to make sure that the content upholds the regulations of the website, is not illegal, inappropriate, or harassing, etc. Content moderation as a practice is common across online platforms that heavily rely on user-generated content, such as social media platforms, online marketplaces, sharing economy, dating sites, communities and forums, etc. We are looking for you to join our team to help us provide outstanding service! As a Content Moderating Associate, you will be expected to: Attention to Details Fast Learner Good Comprehension Effectively Work in a Team Environment Critical thinker and Achievement Drive Multi-social Media Platform Savvy Mentally Strong and not easily affected by what you see Willing to work on a shifting schedule including weekends A content moderator is responsible for: user-generated content submitted to an online platform. Ensure that items are placed in the right category, are free from scams, does not include any illegal items, and much more Follows platform-specific rules and guidelines to protect online users by keeping content like unwanted, illegal, scam, inappropriate, and harassment, off the site. About You/Requirements: Excellent written communication skills 5 CXC / GCE including English Language and Mathematics or Information Technology Reliable WIRED internet connection - 15mbps Download and 5mbps upload Speed Comfortable using technology; familiarity and experience with online business activities High attention to detail, organized and able to follow through Able to positively prioritize multiple tasks in a fast-paced, high volume environment Able to take direction and quickly learn new procedures, processes, and products      Part-Time Social Media Manager Additional Information - 3 posts daily (Instagram and Facebook). - Inclusive of Facebook and Instagram ads. - Make posts at the best time of day and week. Take the hard work out of social media and let me do it for you.