Technical Support Agents Needed - Zoom

 

Apply Today - Technical Support Agents Needed - Zoom Interviews being hosted from the comfort of your home.

NICE Global (2)

• Hanover / St. James / Westmoreland
• Not disclosed
• Permanent full-time
• Updated 27/08/2020
• HR Manager

Apply Now

Description

The Technical Support Representatives are responsible for processing and updating customer information and resolve any emerging problems that customers may face.

 

NICE Global is a fun, dynamic and innovative company driven by performance. With over 30 years of combined experience, NICE consists of an all-star team dedicated to ensuring that we retain, train and deploy the highest talent possible. 

Additional Benefits of Working for NICE Global

Selected Gym Membership discount
Selected Dentist percentage discount
Fontana percentage discount

Employees Engagement Activities:

Monthly Birthday clubs
Achievements certificates
Start Reward Programs

Benefits of working for NICE Global include the following:

Paid Training
Hourly base pay
Subsidized Lunch/beverages
Free round-trip Transportation
Health and life insurance coverage (after 90 days)
Employee referral bonus program
Upward mobility

Technical Support Representatives

The Technical Support Representatives are responsible for processing and updating customer information and resolve any emerging problems that customers may face.

 

Essential Duties and Responsibilities:

• Perform necessary customer verifications to validate information presented is accurate.
• Provides quality customer service including information regarding products and services, billing, repair and other types of inquiries.
• Resolves customer queries via email and telephone.
• Review and monitor customers request to determine customer eligibility for service.
• Input customer related data accurately and efficiently.
• Manage customers who are resistant to agent contact by remaining polite, tactful, and honest and firm.
• Have the ability to relate to people from a variety of different backgrounds.
• Must be polite, active listening skills and self-motivated.
• Perform related duties as assigned by supervisor
• Maintain compliance with all Company policies and procedures
• Technical Skills will be an asset

 

Education and/or Work Experience Requirements:

• Minimum of 4 CXC subjects (Math and English included) or equivalent education.
• Minimum 1 year technical support / customer service experience in a call center environment.
• Must be 18 years or older
• Must have a valid Government issued ID, TRN, NIS
• Have flexibility and the ability to work on weekends and public holidays.
• Excellent verbal and written communication skills, including ability to effectively communicate with customers.
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
• Ability to work independently and to carry out assignments to completion within parameters of instructions given and standard accepted practices.
• Excellent computer proficiency (MS Office)

Benefits of working for NICE Global include the following:

• Paid Training
• Hourly base pay 
• Subsidized Lunch/beverages
• Free round-trip Transportation 
• Health and life insurance coverage (after 90 days)
• Employee referral bonus program
• Upward mobility

Thank you for your interest in this opportunity; only short-listed candidates will be contacted.

Ref: Technical Support Agent

Apply Now